Terms & Conditions

Flopey provides digital social media marketing and engagement services for supported online platforms. Depending on the service selected, these may include followers, likes, views, subscribers, plays, reactions, comments and other forms of digital engagement.

The service quantity, estimated delivery information, refill and cancellation availability, and other relevant conditions are displayed before an order is submitted. Flopey may use specialist third-party service providers to fulfil customer orders.

We do not require passwords for social media accounts. Where applicable, fulfilment requires only the public profile, post, video, channel or other URL or username specified for the service.

Flopey is an independent service provider and is not affiliated with, endorsed by, sponsored by, or operated by Instagram, Meta, Facebook, TikTok, YouTube, Google, X, Twitter, Spotify, Telegram, LinkedIn or any other third-party platform unless expressly stated otherwise.

Third-party platforms operate under their own rules, algorithms and terms of service, which may change without notice. You are responsible for determining whether your use of Flopey is appropriate for your account and complies with rules applicable to the relevant platform.

Flopey cannot guarantee that a third-party platform will not remove engagement, change account metrics, restrict an account or take other action.

You must be at least 18 years old, or otherwise have legal capacity to enter into a binding agreement in your jurisdiction, to purchase services from Flopey. You agree to provide accurate and current account information.

You are responsible for maintaining the security of your Flopey account, keeping your login details confidential, activity conducted through your account, and notifying us promptly if you believe your account has been accessed without authorisation.

We may request reasonable information to verify an account, payment or transaction where required for security, fraud prevention, regulatory compliance or payment-provider requirements.

When placing an order, you must provide accurate information, including the correct public URL, username or other information required to fulfil the service. You confirm that you are authorised to request the relevant marketing or engagement service for the account, profile or content submitted.

You must not use Flopey:

• for unlawful purposes or in connection with fraud or deception;
• to impersonate another person;
• to promote illegal goods, services or activities;
• to harass, threaten or harm another person;
• to interfere with Flopey's systems or suppliers;
• using stolen or unauthorised payment information; or
• in any other manner that exposes Flopey, our payment providers or suppliers to unlawful activity.

An order is not considered accepted until it has been successfully submitted and sufficient funds are available in the customer's Flopey balance. Once processing has started, an order may not be capable of cancellation.

Where a service is identified as supporting cancellation, customers may request or use the available cancellation function, subject to the conditions displayed for that service. Services and provider availability can change. If we are unable to fulfil an accepted order, the undelivered portion will be handled in accordance with our Refund & Cancellation Policy.

Delivery times displayed on Flopey are estimates unless expressly stated otherwise. Actual start and completion times may vary due to order volume, third-party provider availability, platform changes, technical interruptions and the quantity ordered. Some services are delivered gradually.

An estimated delivery time is not a guarantee of an exact completion time. Where an order is materially delayed, customers may contact support so that we can investigate the order and, where appropriate, restart, cancel, credit or refund it.

Flopey supplies the digital service described in the package purchased. We do not guarantee particular commercial or organic outcomes from using a service, including increased sales, revenue, organic reach, search rankings, account verification, future engagement, sponsorship opportunities or continued retention of every delivered unit. Social media performance is influenced by many factors outside Flopey's control.

Some services include a refill guarantee. A refill guarantee applies only where the selected service is expressly identified as including a refill and only for the applicable refill period. Services without a refill designation do not include a refill guarantee unless required by applicable law.

A refill may be unavailable where the relevant account, post or content has been deleted, made private, renamed, substantially changed or otherwise made inaccessible. Any refill guarantee is separate from rights customers may have under applicable consumer law.

Prices are displayed before an order is confirmed. Unless stated otherwise, Flopey prices are displayed and charged in United States dollars (USD). Where your card, bank account or payment method uses another currency, your payment provider or bank may perform a currency conversion and may impose its own exchange rate or fees. Such charges are outside Flopey's control.

Payments are processed through authorised third-party payment service providers. Payment information may therefore be processed directly by the applicable payment provider rather than stored by Flopey. Funds successfully deposited are applied to your Flopey account balance and may then be used to purchase Flopey services.

Your Flopey balance:

• is a closed-loop prepayment for Flopey services;
• is not a bank account and does not earn interest;
• cannot be transferred between customers unless expressly permitted by Flopey; and
• cannot be used to make payments to unrelated third parties.

Refunds of eligible balances or payments are governed by our Refund Policy. Promotional, bonus or complimentary credits have no cash value and are generally not refundable.

Our separate Refund Policy forms part of these Terms. In general, failed or partially completed orders are eligible for an adjustment for the undelivered portion, and duplicate or verified unauthorised payments will be investigated and corrected where appropriate.

Orders correctly delivered as described are generally not refundable merely because a customer changes their mind. Refunds are not normally available where fulfilment failed because the customer supplied incorrect or inaccessible information. Nothing in these Terms limits any refund or remedy required under applicable consumer law.

If you believe a payment or order is incorrect, please contact Flopey support first so that we can investigate and attempt to resolve the issue promptly. Nothing in these Terms prevents a customer from exercising legitimate rights available through their bank, card issuer, payment provider or applicable law. Fraudulent, dishonest or abusive payment disputes may result in account restriction or closure following investigation.

Flopey may delay, decline, refund or reverse a transaction where we reasonably suspect fraud, unauthorised use, sanctions concerns, payment abuse or other unlawful activity. We may request verification reasonably necessary to investigate such activity or satisfy obligations imposed by our financial or payment partners.

We may suspend or terminate an account where we reasonably believe that these Terms have been materially breached, the account is being used unlawfully, payment fraud or chargeback abuse has occurred, the account presents a security risk, or suspension is reasonably required by law, a payment provider or another service provider. Where appropriate, we will consider any remaining eligible customer balance in accordance with our Refund Policy and applicable law.

We aim to keep Flopey available continuously, but we do not guarantee uninterrupted access. Maintenance, supplier outages, payment-provider outages, technical failures, third-party platform changes and circumstances outside our reasonable control may temporarily affect the service.

The Flopey name, website, software, branding, text, graphics and other proprietary material are owned by or licensed to Flopey unless otherwise stated. Customers may not copy, reproduce, reverse engineer or commercially exploit Flopey systems or intellectual property without permission. Third-party trademarks remain the property of their respective owners.

Nothing in these Terms is intended to exclude, restrict or modify rights that cannot legally be excluded. Where New Zealand consumer law applies, this may include rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986. Services supplied to consumers must meet applicable statutory guarantees.

To the maximum extent permitted by law, Flopey is not responsible for losses resulting solely from actions or changes made by a third-party social media platform or other circumstances outside our reasonable control. Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Our collection, use and handling of personal information is governed by our Privacy Policy. We may share information with payment processors, technology providers and fulfilment providers where reasonably necessary to operate Flopey, process payments, fulfil orders, prevent fraud or comply with legal obligations.

We may update these Terms from time to time to reflect changes to our services, payment requirements or business operations. The current version and effective date will be published on the Flopey website. Material changes will apply prospectively unless applicable law requires otherwise.

These Terms are governed by the laws of New Zealand, except where mandatory consumer law in another jurisdiction applies. If a dispute arises, customers are encouraged to contact Flopey first so that we can attempt to resolve the matter directly. Nothing in these Terms prevents either party from exercising rights available through a court, tribunal, payment provider or applicable consumer-protection process.

FLOPEY LIMITED
New Zealand
Website: www.flopey.com
Email: contact@flopey.com

Questions regarding these Terms or an order can also be submitted through the Flopey support centre.